Changelog
What's new in Factfu — releases, improvements, and fixes.
Security
- Added per-widget rate limiting to prevent abuse on high-traffic storefronts.
- Added daily token budget to cap runaway AI usage and protect your account.
- Strengthened authentication rate limits on signup and verification endpoints.
Improved
- Suggested reply buttons are now optional — toggle on or off from bot settings.
- Widget performance improvements: faster initial load and reduced memory usage.
New
- Live chat handoff — customers can request a human agent directly from the widget.
- Business hours support — configure when your team is available and show an offline message outside hours.
- Webhook integrations — send conversation events and form submissions to external systems.
Improved
- Conversation list now shows read/unread status and last message preview.
- Widget colour customisation now includes header gradient and message bubble colours.
New
- Initial release of Factfu for Shopify.
- AI chatbot powered by your product catalog — auto-syncs products, pages, and discounts on install.
- Order tracking — customers can check order status and shipping info in the chat.
- Lead-capture forms — collect visitor contact information with customisable fields.
- Fully customisable widget — colours, position, greeting, avatar, and fonts.
- Conversation history and dashboard for reviewing all chats.